Relevance verified: 21/04/2026
Who We Are
Hyper Casino is operated by L&L Europe Ltd, a company registered in Malta. We hold a licence issued by the UK Gambling Commission under licence number 38758, which permits us to offer online gambling services to customers located in Great Britain.
When you use our website at hypercasino-uk.com, create an account, or contact us for any reason, L&L Europe Ltd acts as the data controller in respect of your personal information. This means we are responsible for deciding how and why your data is used, and we are bound by the obligations set out in the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about how we handle your personal data, or if you wish to exercise any of your rights, you can reach us at:
Email: [email protected] Postal address: 22 Tavistock Street, Office 4B, Covent Garden, London WC2E 7PB, United Kingdom
What Information We Collect
We collect personal information about you in several ways depending on how you interact with us.
Information you give us directly includes your full name, date of birth, home address, email address, telephone number, username, password, and payment details such as your card number or e-wallet account information. If you contact our support team, we will keep a record of that correspondence.
Information collected automatically when you visit our site includes your IP address, browser type and version, device identifiers, operating system, pages visited, time spent on pages, referring URLs, and session data. This is collected through cookies and similar tracking technologies, which are covered in more detail in our Cookie Policy.
Information collected to meet our legal obligations includes identity verification documents such as a copy of your passport, driving licence, or utility bill. Where required under anti-money laundering legislation or UKGC rules, we may also ask for source of funds documentation, bank statements, or employment details.
Information from third parties may be received when we carry out automated identity checks through third-party verification services, or when we receive updates from organisations such as GAMSTOP or credit reference agencies.
Why We Use Your Information and the Legal Basis for Doing So
UK GDPR requires us to have a lawful basis for each purpose for which we process personal data. Below is an explanation of how we use your information and which legal basis applies in each case.
To open and manage your account (performance of a contract) We need your name, contact details, date of birth, and payment information to register your account, process deposits and withdrawals, and provide you with access to our games and services. Without this information, we cannot provide the service to you.
To verify your identity and age (legal obligation) The UK Gambling Commission requires us to confirm that every customer is aged 18 or over before they can deposit or play. We are also required by the Proceeds of Crime Act 2002 and the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 to carry out customer due diligence checks. These checks may involve passing your details to third-party identity verification providers. We have no discretion in carrying out these checks; they are a mandatory condition of our operating licence.
To prevent problem gambling and protect vulnerable customers (legal obligation and legitimate interests) Under the terms of our UKGC licence, we must take reasonable steps to identify customers who may be experiencing gambling-related harm. We monitor account activity including deposit frequency, session length, and betting patterns to fulfil this duty. We share data with GAMSTOP, the national self-exclusion scheme, and we are required to act on self-exclusion requests received through that scheme.
To detect and prevent fraud and financial crime (legal obligation and legitimate interests) We process transaction data, device information, and account behaviour to identify suspicious activity. Where we have grounds to suspect fraud or money laundering, we are obliged by law to report this to the relevant authorities without informing you that we have done so.
To send you communications about your account (performance of a contract and legal obligation) We use your email address and telephone number to send you important service-related messages, such as account confirmations, security alerts, verification requests, and notifications about changes to our terms or this policy.
To send you marketing communications (consent) If you have opted in to receive promotional emails, SMS messages, or push notifications from us, we will use your contact details to send you information about bonuses, promotions, new games, and other offers. You can withdraw your consent at any time by clicking the unsubscribe link in any marketing email, adjusting your preferences in your account settings, or contacting us at [email protected]. Withdrawing consent will not affect the lawfulness of processing carried out before your withdrawal.
To personalise your experience (legitimate interests) We use information about your gameplay history and preferences to suggest games that may be of interest to you and to tailor the content you see on the site. Our legitimate interest in doing this is to provide a more relevant and enjoyable service. You can object to this type of processing at any time.
To analyse and improve our services (legitimate interests) We use aggregated and anonymised data to understand how customers use our platform, to identify technical issues, and to make improvements. This does not involve making decisions about individual customers.
To comply with our regulatory reporting obligations (legal obligation) As a licensed gambling operator, we must retain certain records and provide information to the UK Gambling Commission, HM Revenue and Customs, the Financial Intelligence Analysis Unit (Malta), or other competent authorities when lawfully required to do so.
Cookies and Tracking Technologies
We use cookies and similar technologies on hypercasino-uk.com. Some of these are essential for the site to function; others help us understand how visitors use the site or allow us to deliver advertising.
Essential cookies are necessary to enable basic functions such as logging in, maintaining your session, and processing payments. These cannot be switched off.
Analytics cookies allow us to measure traffic and usage patterns using services such as Google Analytics. The information collected is aggregated and does not identify you as an individual.
Functional cookies remember your preferences, such as your preferred language or currency, to improve your experience on return visits.
Marketing cookies are used to track visits across websites and to help us and our partners deliver advertising that is relevant to your interests. These are only placed with your consent.
You can manage or withdraw your consent to non-essential cookies at any time by accessing the cookie preference centre on our website or by adjusting your browser settings. Please be aware that disabling certain cookies may affect the functionality of our site.
Who We Share Your Information With
We do not sell your personal data to any third party. We share your information only in the circumstances described below.
Service providers and technology partners who process data on our behalf under written data processing agreements. These include payment processors, identity verification providers, customer support software providers, fraud prevention services, email delivery platforms, and hosting and cloud infrastructure providers. These parties are only permitted to process your data in accordance with our instructions.
Game providers who supply the games available on our platform may receive limited technical data such as your session token and account identifier in order to display and record game results correctly. These providers do not receive your full identity or payment details.
Regulatory and law enforcement bodies, including the UK Gambling Commission, HMRC, the National Crime Agency, and the police, where we are under a legal obligation to disclose information or where disclosure is necessary to protect the rights, property, or safety of our customers or others.
GAMSTOP and responsible gambling organisations as required under our UKGC licence, to enable the operation of the national self-exclusion scheme and to fulfil our social responsibility obligations.
Credit reference agencies and fraud prevention agencies to carry out identity verification and anti-money laundering checks. These agencies may retain a record of checks on your credit file.
Other companies within the L&L Europe group for internal administrative purposes and to ensure consistency of regulatory compliance across the group.
Buyers or investors in the event that L&L Europe Ltd is involved in a merger, acquisition, or sale of assets. In such circumstances, we would notify you before your data is transferred and becomes subject to a different privacy policy.
International Transfers of Personal Data
L&L Europe Ltd is registered in Malta, which is a member state of the European Union. Transfers of personal data from the UK to Malta are covered by the UK’s adequacy regulations for EU/EEA countries and do not require additional safeguards.
Some of our service providers and technology partners are based outside the UK and the European Economic Area. Where personal data is transferred to countries that do not provide an equivalent level of data protection, we ensure appropriate safeguards are in place, such as the International Data Transfer Agreement approved by the UK Information Commissioner’s Office (ICO), or the EU Standard Contractual Clauses as adapted for UK transfers. You can request details of the specific safeguards in place for any given transfer by contacting us at [email protected].
How Long We Keep Your Information
We keep your personal data for as long as your account remains open and for a period of at least five years after you close your account, or after the end of any business relationship between us. This retention period reflects our obligations under the UK Money Laundering Regulations 2017, which require gambling operators to keep records for a minimum of five years, as well as requirements under our UKGC licence to maintain adequate records of customer activity.
Where data is no longer needed for the purpose for which it was collected and is not required to be retained for legal compliance reasons, we securely delete or anonymise it.
Certain categories of data, including records of self-exclusion requests and responsible gambling interactions, may be retained for longer periods to ensure that we can comply with our social responsibility obligations and protect customers who return to the site.
How We Protect Your Information
We maintain technical and organisational security measures to protect your personal data against unauthorised access, disclosure, loss, or destruction. Our website uses TLS encryption to protect data in transit between your browser and our servers. Sensitive account and payment information is stored in encrypted form. Access to personal data within our organisation is restricted to staff who require it to perform their duties, and all such staff are subject to confidentiality obligations.
We hold ISO 27001 certification for our information security management system, which is independently audited on a regular basis.
Despite these measures, no method of transmitting or storing data over the internet is entirely secure. We encourage you to protect your account by choosing a strong password, enabling two-factor authentication where available, and keeping your login credentials confidential. If you believe your account has been compromised, please contact us immediately at [email protected].
Your Rights Under UK GDPR
As a data subject under UK GDPR, you have the following rights in relation to your personal data:
Right of access. You can request a copy of the personal data we hold about you. We will respond within one month of receiving your request, though we may extend this by a further two months in complex cases.
Right to rectification. If any information we hold about you is inaccurate or incomplete, you can ask us to correct it.
Right to erasure. In certain circumstances, you have the right to ask us to delete your personal data. This right does not apply where we are required to retain your data by law or to fulfil a legitimate purpose, such as our regulatory retention obligations.
Right to restrict processing. You can ask us to limit how we use your data in certain situations, for example while we verify the accuracy of data you have disputed.
Right to data portability. Where we process your data on the basis of consent or contract, and the processing is carried out by automated means, you have the right to receive a copy of your data in a structured, machine-readable format.
Right to object. You have the right to object to processing based on our legitimate interests. We must stop that processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.
Rights related to automated decision-making. We use automated processes to carry out identity verification and to monitor accounts for responsible gambling indicators. Where an automated decision produces a legal or similarly significant effect on you, you have the right to request human review, to express your point of view, and to contest the decision.
To exercise any of these rights, please contact us at [email protected]. We will not charge a fee for reasonable requests, and we will not discriminate against you for exercising your rights. We may need to verify your identity before acting on your request.
The Right to Complain
If you are not satisfied with how we have handled your personal data or how we have responded to a request you have made, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).
You can contact the ICO at:
Website: ico.org.uk Telephone: 0303 123 1113 Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would, however, welcome the opportunity to address your concerns before you contact the ICO, and we encourage you to get in touch with us first at [email protected].
Changes to This Policy
We may revise this Privacy Policy from time to time to reflect changes in the law, our data practices, or the services we provide. When we make material changes, we will notify you by email to the address associated with your account or by displaying a notice on the website. Your continued use of our services after any such notification constitutes your acknowledgement of the revised policy.
The current version of this policy is always available at hypercasino-uk.com/privacy-policy/.
Contact Us
For any queries about this Privacy Policy or the way in which we handle your personal data, please contact our customer support team:
Email: [email protected] Website: hypercasino-uk.com
We aim to respond to all data-related enquiries within 30 days.